Vacancy - Complaints and Dispute Manager
Appointment of Complaints and Disputes Manager
Council of Assembly is required to appoint a Complaints and Disputes Manager, starting immediately, as per Book of Order 15:6
15.6 Appointment of officers by Council of Assembly to deal with complaints
(1) The Council of Assembly must appoint a Complaints and Disputes Manager. The role and duty of the Complaints and Disputes Manager includes:
(a) To receive complaints about the persons who are subject to discipline as specified in clause 15.3. Complaints may be received by the Complaints and Disputes Manager directly from the complainant or from a contact person.
(b) On receipt of a complaint, to arrange for the pastoral care of both the complainant and the respondent where appropriate. Pastoral care may include assisting the complainant with the complaints process.
(c) Be responsible for the timely running of the complaints process including arranging Complaints Assessment Committees, Disciplinary Commissions and Appeals Commissions.
(d) To appoint counsel to present any complaint where a Complaints Assessment Committee has found that a complaint should proceed to a hearing.
(e) To give advice to commission members or a Complaints Assessment Committee, and procedural advice to the parties.
(f) Where appropriate, and where the parties agree, to arrange mediation.
(g) To monitor that the orders of any Disciplinary Commission made under 15.27 or Assembly Judicial Commission under 15.39 are complied with and, in cases of non-compliance, report to the Assembly Executive Secretary.
(h) To maintain records relating to Disciplinary and Assembly Judicial Commission hearings.
Council is seeking expressions of interest from suitably qualified persons for this role which is as a contractor - as and when required - and remunerated by an hourly rate.
Please address your expression of interest to
and include a covering letter together with a CV
Expressions of interest requested by 12 noon 27 August 2025